OPERATIONS AND CUSTOMER CARE
Make operations simple and efficient
Get the information you need
Have a single place where you can observe business details and technical executions.
Go beyond technology and get answers to customer oriented questions. Enable self service for your internal operations teams.
Start from the customer and drill down into platforms, APIs and protocols. In a single place.
Technical or business orientated, get the reports you want. Share them across the enterprise.
Easily resolve issues
Reduce response times with detailed execution information
Have customized real-time metrics and alerts into your monitoring and collaboration channels
Configure customer centric metrics and reporting
Have a centralized source of truth that reflects both business and technology
Decrease response times
Create correction playbooks, execute them and get real-time notifications.
Automate low-value tasks and enable people to focus on creative work.
Automatically create meaningful tickets in case of errors, assign them to the right team and enrich them with contextual data.
Launch correction playbooks and let the people know is solved.
Empower your teams
Increase agent productivity with no-code workflows
Integrate your favourite collaboration tools and share incident, resolution and contextual data.
Troubleshoot with domain experts using a single platform to reduce information complexity